Privacy notice
CYAN Dental Clinic ("we") looks after your personal and health information so we can treat you safely. This notice explains what we collect, why, who sees it and the choices you have under India's Digital Personal Data Protection Act, 2023.
What we collect
- Identity and contact details: name, mobile number, email, date of birth, gender and address.
- Health information: medical history, allergies and medicines, dental chart, clinical notes, X-rays and other files, prescriptions, treatment plans and signed consent forms.
- Appointments, invoices and payments. Online payments are handled by Razorpay; we never see or store your card or UPI details.
- Messages we send you (reminders, receipts, aftercare) and enquiries you send us through the website.
- How you found us (for example a campaign or referral link). If website analytics is switched on, Google Analytics also records anonymous usage of the website.
Why we use it
- To diagnose, plan and provide your dental care, and to keep the medical records the law requires.
- To book, confirm and remind you about appointments and to send aftercare and follow-up messages.
- To bill you, take payments and keep accounts.
- To answer your questions and improve our service.
- To send offers or health-camp news — only if you have opted in. You can opt out at any time.
Who can see it
- Your dentist and the clinic team who need it to care for you. Every look at a patient record is logged.
- Dental laboratories, only the details needed for work they make for you.
- Service providers that run parts of this system for us — hosting, email, SMS/WhatsApp messaging and Razorpay — under instructions to protect your data.
- Authorities, when the law requires it.
- We never sell your data.
How long we keep it
- Clinical records are kept for as long as Indian law and professional guidelines require, then securely deleted.
- Website enquiries that do not become appointments are deleted when no longer needed.
- Marketing preferences are kept until you change them.
Your rights
- See your data: download everything we hold about you from My details → Download all records in the patient portal, or ask us.
- Correct it: update your details in the portal or ask the front desk.
- Withdraw consent: switch off offers in the portal or tell us. Withdrawing does not affect care already given.
- Ask us to erase data we no longer need. Medical records we must keep by law are retained for the required period.
- Nominate someone to exercise these rights for you if you are unable to.
- Raise a concern: contact our grievance officer at info@cyandental.com or +91 83170 44743. If you are not satisfied, you may complain to the Data Protection Board of India.
Keeping it safe
- Information travels over encrypted connections and is stored on access-controlled systems.
- Staff accounts can be protected with two-factor sign-in, and every access to a patient record is recorded.
Children and family members
- A parent or guardian manages the records of children under 18 through their own portal account.
150 Feet Rd, near Nayara petrol pump, Chisti Nagar, Daheli Sujanpur, Kanpur, Uttar Pradesh 208021 · +91 83170 44743 · Tuesday – Sunday 11:00 AM – 8:00 PM · Monday 11:00 AM – 3:00 PM